At A Lock and Key we take your needs seriously and make your satisfaction our top priority. We believe the Customer is our most important asset. We will do everything possible to meet your requirements, but our mission is to exceed all expectations. Providing quality products at reasonable price with exceptional service for over 25 years.
Reviews (16)
Kara S.
Nov 25, 2021
Jason Prendeville
Oct 27, 2021
Nicole
Aug 24, 2021
Pacer Power Area Mk
Aug 22, 2021
What a wonderful company! From hello I was treated kindly and given straightforward quotes/time frame on how I could get new keys made for my car because we lost our keys while away on vacation. Feeling grateful to deal with a company of exceptional people who made our life easier. Back to the sun and fun!
Captainedc
May 06, 2021
Nai Fennelly
Apr 03, 2021
Mike Blocker
Nov 09, 2020
Leslie Ohene-Adjei
Jan 28, 2020
Amy Helm
Dec 20, 2019
Ryan H.
Jun 30, 2019
Michael F. F.
Nov 15, 2018
I write in reply to Javier. My name is Mike and I am the technician who took your call, to open your girl friend's car. It was after 1 AM and you were whispering so softly you were hard to understand. The car was not yours and you never gave me your friend's name, asking over and over again how quiet we were opening a car. I begin to wonder if I was being asked to commit a crime - I don't open cars or homes for anyone, only for the owners and only after I know the name of the owner and have checked a picture ID. Also, at that late hour when asked to open a vehicle or make a car key, I always ask if alcohol is involved - a bartender can and should cut off a customer when the patron has had enough, I must be assured I'm not putting an impaired driver on the road - if I don't have a legal responsibility I certainly have a moral one.
At that hour I have the right to know I am walking in to a safe situation, and all my questions were appropriate. The customer wouldn't identify the car's owner or put her on the phone, he evaded answering my questions, shouted at me when I asked if they had been drinking, and hung up on me, terminating the call. I am aware of the YELP guideline I should not write a review of my company, but if a customer can write a review of me then surely I can tell my side. Turnabout is fair play.
At that hour I have the right to know I am walking in to a safe situation, and all my questions were appropriate. The customer wouldn't identify the car's owner or put her on the phone, he evaded answering my questions, shouted at me when I asked if they had been drinking, and hung up on me, terminating the call. I am aware of the YELP guideline I should not write a review of my company, but if a customer can write a review of me then surely I can tell my side. Turnabout is fair play.
Javier C.
Sep 01, 2018
My experience with this company was horrendous. The amount of attitude and disrespect that was given to me alongside my girlfriend was unbelievable and very unprofessional. My girl made a common mistake in which she left her car keys in her car at around 1 am not to mention she has work at 2:30 am and she needs to travel with it. We made a call to this company in WHICH THEY CLAIM TO BE 24 HRS.
Once they got on the line, they immediately gave us attitude and told us they were sleeping. Once we got a call back from the other guy, he made a very ignorant remark asking if we were drunk because we simply asked if he was going to be loud because our neighbors are sleeping and we don't want to be a bother. I am extremely disappointed that a company can be extremely unprofessional and bitter.
Once they got on the line, they immediately gave us attitude and told us they were sleeping. Once we got a call back from the other guy, he made a very ignorant remark asking if we were drunk because we simply asked if he was going to be loud because our neighbors are sleeping and we don't want to be a bother. I am extremely disappointed that a company can be extremely unprofessional and bitter.
Guad A.
Sep 01, 2018
Jennifer P.
May 08, 2018
Professional and efficient! Called this company to change all the locks for our home after a break-in. The locksmith (Bob) came out as scheduled, was straightforward and personable, and performed the job quickly and professionally. We had one lock which required a replacement part, and Bob went far beyond the requirements of the job to not only hunt down that part, but to then come back and install it for us. I would highly recommend Bob, and thus the company, and would call them again in a heartbeat if needed.
D. M.
Apr 13, 2018
Amy W.
Dec 16, 2013
Just locked myself out of my house on a cold Sunday evening. A Lock and Key was great! They were polite on the phone and fast to call me back and give me an ETA. The service was fast and professional. They made sure I was the owner of the house and were so nice. I hope I never lock myself out again, but if I do, they will be the first place I call! They were my saviors tonight!