RBM Lock & Key Service

Called to have some locks changed and they never showed up. I was in contact with someone to prep them with what I had and said they wanted to come prepared but never came to assess or fix what I needed. Disappointed had to call someone else.

This is my go to spot when I need to make needs for spare keys for my business. Most places will try to up charge if you want to make copies of commercial keys, not RBM. These guys are always reasonably priced and are friendly and efficient. I'm usually in and out in 10 minutes or less. If you're local and need locksmith service, I definitely recommend the folks at RBM Locksmith.

Super professional, very timely and right on the money with budget. I took a bids from 5 companies online and they were the quickest to respond and tied for the lowest on bid. It was an easy choice. RBM Lock and Key Service gets the job done.

This has 2 be the VERY WORST lock smiths out there, As i waited over 3 hours in my home for them to show up NO show. So i call them for the 2nd time to let them know they could cancell their so call app. STAYAWAY BIG waste of my time.

The key to the container that houses my sprinkler system broke. I really didn't think they could help me but I gave it a whirl anyway. I had a brand new key in under 5 minutes. Great full service lock & key and I love supporting a family business.

I went in this morning to have a key fob programmed for a Nissan after calling yesterday for an estimate. Chase helped me on both occasions and I was stunned by how reasonable the price was! It was over $100 less than the local Nissan dealer and another local locksmith. More importantly, Chase was so polite, courteous and friendly. He spoke with me like I was a person and not like a "customer", If you can understand and appreciate what I mean, you will want to make this business your first and only stop.

In addition to that, he programmed my key within a matter of minutes! its such a blessing to encounter a business that does honest work and for an honest price and not for whatever they can get away with charging based on what competitors charge for the same service. Thank you Chase and thank you RBM! I'm telling everyone I know about you guys! God's blessings to you.

Terrible customer service. Aside from getting my keys wrong twice, the young white kid who made them looks like he is miserable working there. He was rude and arrogant from the minute I came in. The older guys seemed to be professional but unfortunately they were busy and I had to deal with that other young dude. The only thing that guy is good at is pissing people off. Do yourself a favor and stay away from this place!

Great price, fast service. Highly recommended. However, the employee doesn't wear mask during Covid-19, which can make people uncomfortable.

I placed an order for remote key on a Thursday from Chris. Chris told me that the remote key be available coming Monday or Tuesday and I will be contacted when it's available so they can program it for me. On Wednesday I called and spoke to Chase. When I asked Chase for updates on the remote order, he kept putting me on hold amd finally he asked for my contact number so he can call me back.

As Thrusday came Chase has not contacted me so I called again and spoke to Chase again. This is when he told me that apparently Chris did not place the order so he is going to place an order and it will be available on by coming Monday or Tuesday. As Wednesday came Chase has not contacted me so I called again amd spoke to Chase again. This is when he told me that the ordered remote got delivered to there Chino office so he scheduled me the next day Thursday at 2:30pm so I can go to there Ontario office so they can program the remote.

On Thursday at 2:30pm, I was at there Ontario office. That is when I saw the remote that they order did not have a BMW logo so it's clearly not an original remote as what Chris had mentioned to me initially. I figured ok, just program it so at least I have a spare remote. When I asked Chase how long will it take to program he said, "i don't know. i have not done it before ". like really?

I was patient and gave him time. After I came back about an hour later, Chase told me that he was not able to program the remote because he did not have the right computer. The correct computer is with another employee who has an appointment with another customer somewhere far. Chase asked me if I can come back on coming Monday so he will have the correct computer and the person who is more experience with my car will also be available so he can work on my remote. First, if this company was professional, they should have placed an order when I first spoke to Chris. Second, Chase could have updated me as promised instead of the customer has to keep calling. Third, when Chase scheduled me for that Thursday and he knows he is not experienced with my car, then he would have ask someone to help him.

And they should already have the correct computer to program my car instead of telling me that the correct computer is with another employee. And lastly Chris told me that they are ordering a original BMW remote just like the one I have and when I saw the remote that they ordered for me did not even look the same as my original BMW remote and did not have a BMW logo.

I already have a new original BMW remote and it's already programmed for my car for $30 more. I just wasted couple of weeks from this company and is selling me a fake BMW remote. Very disappointed with the service.

Nothing but great service. Friendly. And more than fair prices. I needed a key for my car to get work super last minute and they made me one in 15 minutes. ALSO they helped up save even more money by reaching out to AAA to reimburse our lockout fee. I'll definitely be back if needed in the future but I'll continue to recommend out to family and friends. Thank you again RBM :

Stephanie was a great help. She was very helpful over the phone. Ordered the car keys I needed. She called next day - part arrived. Went to shop - they were busy but friendly. Got it taken care of in less than 30 minutes. Cut and programmed keys. They know their stuff. Amazing amount of keys on hand. Well worth the 40 minute drive. They are reasonable too!

Service here is nice and quick. I came in because I broke my car key fob. I didn't want to spend $300+ at the dealer but needed my key fixed in a jiff. Brian was very friendly. He copied the key and swapped out the shell of my fob with one from the shop. I'm glad I came here; I saved so much money.

Needed a few copies made of our of new front door key. Great staff, quick service. In and out in under 5 minutes at a very fair price for first class quality keys. All worked well when tested. Have been a loyal customer of RBM Lock and Key for nearly 30 years. Best locksmith in the area.

They were extremely polite courteous and really know their business came out prepared work professionally and accomplish the job in no time at all I would recommend them highly Brandy of your dock or key needs also Martin the technician was excellent had nothing but good to say about them and him

I called to ask a simple question but the response was very unexpected. He sounded like he hated his job and had the worst attitude ever. If he don't know how to do phone service, then he should understand that this job is not fit for him.

I misplaced my Honda key and RBM was able to get me a replacement quickly. Very friendly and helpful staff.

Really a great example of why we as customers need to support and promote small businesses. I had a really odd situation where the key stuck in my ignition because it so worn out, so i had to remove the entire ignition part of the steering column. Not only did RBM remove the stuck and badly worn out key, he was able to create a new a new key by eye, and get the proper key code from the car company because the manufacturer database recognized the shape he created. Now it all works perfectly. Your not going to get this skill level at Home Depot or Lowe's. Once again please support local business, you won't regret it.

RBM Lock are the best. I had bought a new ignition for one of our Ford work trucks and I had no idea what I got myself into. So I brought it in to have the OEM key setup for this lock cylinder so I didn't have to rekey the whole truck, they handled it with no issues.

I found this place accidentally by driving by. Now I go out of my way when I need keys made or even when I need my remotes to my vehicle programmed. They charge $10 per remote. These gentlemen, are very professional I very knowledgeable. Make sure you get there a little bit before 5 if you need Services(keys made), they like to leave right on the dot.

And if they can't do something they may refer you to someone who can. Prices are reasonable. Thanks RBM! FYI they give you a small discount on the spot when you use cash. I think it's 5% off. I've taken advantage of that a few times and I've saved a few dollars.

I called Friday night to have my car unlocked at 7:15. Nobody showed up and my call wasn't answered until 8:45 after 5 attempts to call back. The girl said she'd call the technician. He called back and asked me what bedroom I was locked out of. I told him several times it was my car then he asked for my address again and said another 45 minutes. I would never recommend this place to anyone.

Found this place on google and their service is really good. They are really knowledgeable. Their prices are very reasonable and if your keys doesn't work for whatever reason they will attempt to remake your key a second time. If it still doesn't work they are really good about just refunding your money. Give them a shot for any of you key needs, they won't disappoint. FYI make sure you don't go during their lunch break, they shut down for about 30 minutes. Give them a call before you stop in.

Always have great solutions to all our needs. Able to make a new key to one of our vehicles that had lost all keys. Very reasonably priced!

I needed a transponder key replacement and too expensive to get it done through my Toyota dealership and asked their Parts Dept for other options. They recommended RBM. Their tech, Billy offered the best mobile service on short notice and saved me money! I highly recommend RBM and will definitely be using them for future business.

Key cut and programming for 06 Altima for less than 30 bucks and 5 mins, I brought my own key btw.

I was having difficulty with a security device, found and contacted RBM and spoke with Randy. He suggested I bring the item in after explaining my concerns, providing a very reasonable estimate and asked me to leave the item for diagnosis. Randy contacted me the very next morning having resolved my device issue. When I arrived, Randy personally delivered my device, taking time to thoroughly review his findings and resolving my issue.

I was extremely pleased and impressed with Randy's knowledge and professionalism in this entire matter. RBM has earned my trust and I enthusiastically recommend RBM for any Locksmith/Security business needs.

This place is great because I had a difficult key I needed copied which 4 other places could not help me with. I brought it to RBM and even though he did not have the proper key to duplicate mine, Randy took the time to hand craft a copy from a different key. They are very reasonably priced. I had another issue with a lock that I needed a key to be made from scratch. I was quoted from another company for 85 dollars. RBM made one for me for 12 bucks. I will continue to use RBM for all my lock and key issues. You should too.

These guys are a joke! Refused to come out to key a car for us. Said it wasnt possible without even looking at it. Randy told us to go find someone else. How lazy can you be dude? So that's exactly what we did! B & B Lock And Security were more than happy to come out to help us and did it with no problem at all. Our company will be using them permanently going forward. Sadly this company lost a lot of business from us. Do yourself a favor and use B&B.you can thank me later! B & B Lock And Security 13064 Central Ave Chino, CA 91710 (909) 591-1319

I'm not one who typically gets all worked up over a locksmith, but I have a to say, I was completely satisfied by the service that this company provides. Here is why: They were able to make copy of a key that 3 other companies were unable to duplicate. I had to get the locks to my place re-keyed, and the guy they sent out was quick, competent, and personable. Overall, I have had nothing but great experiences with this company. Keep up the great work!