East Cooper Lock & Safe

I needed a key fob made, They met us on a weekend. Gave us a great deal with a smile. Made me feel like we were old friends. Will always use them and recommend everyone to use them. Great people and great service for your money. Thank you Jared for the wonderful service.

While visiting the Charleston area, I somehow managed to lock my key fob in the truck of my Camero. Two locksmiths didn't even show up, but 30 mins after contacting East Cooper Lock and Safe Chuck was there. He took care of the problem, and had me on the road. THANKS CHUCK! First class service!

Larry and his staff at East Cooper Lock and Safe are not only friendly and courteous, but always there when you need them. They have come to mine and my families rescue more than once. And always at such a reasonable rate! So reasonable, I try to pay more, but he never will let me! Highly highly recommend!

Poor service, poor responsiveness, not professional. Over 3 weeks have passed since they visited and looked at our lock repair/replacement needs and they haven't returned. Calls to their office over a week ago resulted in nobody responding or updating after being told they would call back. Today they say we need to email a quote for approval and cannot provide ETA for service. Do business elsewhere, this company doesn't understand customer service and just doesn't care.

Critical: Responsiveness Service was good but was double charged and owner would never call me back to issue the refund. I'll pass on using them again only for that reason.

Sometimes you gotta go where people know what they are doing. I went to a couple places to make duplicate keys. One place stated that they could make "Any" key. Well, just not the key I needed. The home improvement store didn't have anyone to make a key and referred me to the ATM key machine. Don't bother. I remembered my wife used East Cooper to make chip keys and Fobs.

They did a great job. East Cooper lock knows what they are doing. I was out the door in two minutes, keys in hand. They were courteous and professional. They have a great selection of door hardware and other things I didn't think they would have. I'll go there first next time.

I recently had problems replacing the upper and lower locks to the man door in my garage. When I finally realized that I needed a professional, I contacted East Cooper Lock and Safe as I was very pleased with them when they changed the locks in my house seven years ago. Jeremy came out and explained where I had erred. He was professional, very upbeat, efficient and reasonably priced. It's so nice to do business with someone who truly enjoys doing his job. I'll continue to call this company when I need a professional. Thanks, Jeremy!

They were closed. Parking lot was great for fixing my motorized bike. The owner is a nice customer at my work.

The Best in Charleston! These people remind you why shopping local is the BEST! Family owned, great care taken and EXCELEENT PRICES! Best of the Best! Services: New key fob, Security door locks

We were locked out of our house after our daughter accidentally pushed the vacation switch on the garage door when she left. Our landlord doesn't have any other keys to the house other than the front door handle so we have to rely fully on the garage. Chuck came out very quickly on a Sunday afternoon and was super nice! Price was very reasonable! Would use again in a heartbeat if needed. Highly recommend

The friendly knowledgeable staff got me fixed up very quickly.

Fantastic place that gets it right the first time, amazingly every time! Shop Local People, so much better experience!

Fast response time. So reasonable priced! Thanks for unlocking my door!

These guys helped me with my motorcycle when nobody else would. Tough work. Good guys. Worth the drive from James Island! Highly recommend.

Had 2 transponder car keys made. Fast service and great prices!

My review four years ago gave East Cooper 5 stars and four years later I've had a couple more opportunities to hire East Cooper. Each time I've had a great experience. The last time I needed service that very day and James came after hours to take care of it for me, and for a very reasonable price. They will always be my go-to locksmiths.

If I could give these guys less than one star, I would! We had an appointment set up on December 22 at 11:30am to have some work done. At noon, the locksmith still had not arrived, so we left a voicemail message on his cell phone. At 2:30pm, he finally texted back (he couldn't be bothered to actually make a phone call, I guess). It was too late to do anything that day, so we rescheduled for December 29 at the same time.

I made numerous attempts to contact the locksmith to find out what exactly happened, but my calls were never returned. On December 29, 11:30am came and went with no locksmith. He never showed up, nor did he call or text to explain himself. I texted him later in the day telling him not to bother showing up (like he was going to show up anyway), and that we would be finding another locksmith.

This company has supposedly been in business since 1981. With a business acumen like this, I don't see how! This is the absolute worst customer service that I have experienced in a very long time. There are too many locksmiths out there to be treating your customers like that! You might think that you are something special, but you're not. Long story short, stay far away from East Cooper Lock & Safe!

I absolutely standby my praise of the work done by this company but our office is definitely unhappy with some strange unprofessional practices by the Owner of this company and his employees and family. Our most recent interaction with this company was unprofessional and poorly timed at best. Needless to say we will be taking our business elsewhere in the future.

These guys are the best! Brought our old broken thumb latch door handle in for repair. They were able to salvage parts from their scrap heap and fix it. It's back on the door and working great. Try these guy if you need any keys lock or safe stuff

Lost my keys last week and contacted ECLS on Saturday. They suggested that if I email them documents to identify car and confirm ownership that they could cut a key Monday for me without having to come out to my house/car. Picked it up today and it worked. It did seem like after several phone calls that I was talking to several different people all who didn't know what was happening. In the end they came through.

I needed a part by an absolute date that was 3 weeks away. The salesman that took my order told me that it wouldn't be a problem. I did not hear back, so 4 days before my deadline, I called them. Jason, the manager, told me it had not been ordered. He told me he didn't give a SH#% and hung up on me. I tried locating the owner and per the SC Secretary of State, East Cooper Lock and Safe was created in 1990 was dissolved in 2013.

Not sure who owns today's East Cooper Lock and Safe but it is certainly NOT the same, kind people that have served the Mt Pleasant community in the past. Our local small business owners don't stand a chance if vendors like these chase people to big box stores or to online options. Absolutely the worst service I have ever received from a Mt P business!

I have used East Cooper Lock & Safe on several of my accounts and each time has been a great experience. I recently had a complete electronic locking system installed at a facility I manage. James was great to work with. His workmanship was very thorough and he was very detailed. His customer service was great. Every question that was asked by the Board or myself, he was able to answer. The tutorial on the system was explained in full detail. Great job!

The service in this is pretty good. Both of the employees jumped in to help me immediatly to find a solution for my trunk key. Unfortunately, they didn't had the knowhow on the car so they reffered me to one of their former employees to help me. The guys were very friendly. I would definitely recommend this place to any one who has key or safe problems!

I have been trying to get new keys made by this company for over a month to no avail. They kept telling me that the keys were in the order and it should only take 1-2 weeks for the keys to come in and that they would call me once the keys came in. I called them after about 1 week and 2 weeks to check and they said the order for the keys had been placed but hadn't came in yet.

I checked back again about 2-3 weeks later and was told the wrong product had been ordered. Nobody contacted me or my wife this entire time! I would never recommend this company to anybody! I hope they do better work for house locks, not that it would be difficult.

I do not appreciated being tailgated, for miles, by one of your vans! Your van did not like doing the speed limit and passed me at excessive speed! Being that much in a hurry to get somewhere is dangerous!

FAST timely and affordable. Changed out 4 locks on a new house. Had to make appointment 2 days out, but showed up on time and completed job in about 30 minutes. Charged much less per lock! :-