Taylor Security & Lock

They have very good costumer service, Stuff was mailed out right away and arrived the next day

UPDATE: I received an email in regard to my review from Taylor's CEO. Very appropriate and great to see that they do, in fact care for their customers. Hopefully they can find a work around for my existing lock. **

I've been using Taylor security & lock for my business since 2016 with great success. They have unbeatable prices and great customer service. I never had any issues. Highly recommended.

Totally please with this company and their service. I have bought two locks from them, they were high quality, and shipped promptly. After a couple of months, one of them failed. They provided the necessary paperwork and sent me a replacement at no cost. I like their service.

Absolute worst company to ever deal with - DO NOT UNDER ANY CIRCUMSTANCES GIVE THEM YOUR BUSINESS OR ORDER FROM THEM. The management is extremely rude and have no concept of the business they are running. I ordered a standard door handle keypad lock for my lock, received the order confirmation email, no problem. Then a week later I get an email that my order has been cancelled.

I reach out to Taylor Security and I am told that my order was cancelled because they sent me emails to confirm that I actually live at my address. I never received any emails from anyone except my order confirmation email and then an automated cancellation email. They had my phone number listed, and I was told they didn't call me because they didn't know if it was truly me who would be answering, but yet emailing a random Gmail email account would then verify me? All of this for a door handle lock.

10/10 customer service from Chris at Taylor Security & Lock. She goes above and beyond to make sure everything is taken care of and always replies to emails very quickly.

I found Taylor Security online when comparing prices to a local quote to replace six entry locksets and six deadbolts with Master Lock hardware. I wanted the twelve lock cylinders keyed the same. I was very pleased to find Taylor Security was able to deliver the same exact hardware, keyed alike for less than one half the cost of the local quote. I spoke with Sales Associate David, who I found to be extremely helpful. My order was received very timely and accurate.

Poor communication. Ordered 2 units, only sent one with no explanation or apologies. Was told the units would be shipped direct from CA, only to find out that they were shipped across the U.S. and THEN shipped to me in CA, costing me a 2 month delay. Terrible customer service experience.

I ordered an HES 1006 doorstrike because it specifically said it "accommodates up to a 1" deadbolt". It shipped quickly and came in good working order. When I tested it, it would not stay open so there is no way you can use it with a deadbolt. I was then informed i needed an extra "DB" kit. They have issued an RMA and agreed to waive the 15% restocking fee since it wasn't clear. The website should be updated to clearly state that it accommodates up to a 1# deadbolt if you purchase the DB kit"

We are a small contracting company and have been ordering locks from Taylor Security for years. The orders always arrive on time, they call if they have questions, and one the one occasion we had a concern about the product received they took care of it immediately.

They are the worst. RIPOFF'S! Bought a fairly expensive door and lock system from them. After one year it broke and I brought it back for parts. They ordered a whole new lock system which I had to pay for AGAIN. It turns out that the manufacturer has a lifetime warranty which I have since used and received the same door lock and handle for free including shipping. Taylor knew this but neglected to share this information when I came back the first time. I will never do business with someone who does business in this fashion. These kind of people eventually will go out of business as others will see what I've seen.

Taylor Security and Lock Co, Inc. is a rip off. I bought a complete lock set from them and after a year and a half it broke. Not blaming them for it braking, but when I went back they charged me over $140.00 for replacement parts that went bad in the lock. Come to find out after the fact that the manufacture of the the lock set has a LIFETIME warranty so I could have received the parts for free. Funny thing that the staff at Taylor Security and lock never mentioned that. I wonder why. They are thieves and will never do business with them again or recommend.

Ordered $2500 of Emtek locks from them. One of them broke after about 4 months of use. Sent it back and they said we had reversed the lock. Not true. If the lock was reversed they did it. They insist it was not a warranty issue for that reason and they now will not respond to calls or emails. Do not do business with these people for any reason. I wish I had looked at these reviews.

I ordered over $200 worth of door hardware on August 10th. After a week and a half of no shipping notice, I had to call them. They said one item was backordered and it would be in the following day and then shipped to me that same day. I called back a few days later and they told me the same thing. I just called again today and they said I would get a notice at 5pm today. We'll see how that goes.

When an item is backordered, normal companies notify the consumer that their order will be over two weeks late and give them the opportunity to cancel the order and go with a different company. I wanted to work with Taylor because they are local and have a great selection, but it looks like the rest of my security needs will be stocked by amazon.com.