Guardian Lock and Security

I would recommend this business to any and everyone I know!. He was quick to get to me and very professional. AND since I did the same thing AGAIN the next day and he showed up quickly I will now have my own personal locksmith. Just kidding. I hope I never need him again BUT IF I DO.

Ross was great! Super professional and prompt. He unlocked our filing cabinet and saved the day! Will save his info for future locksmith jobs.

Needed to rekey my new house and change door handles, Ross was amazing, he help installing and rekeying smart locks and installed new door handles for us. Great service, professional, informative and he made sure that everything was working as it should before he left. We definitely contact them again if I needed service.

This is the second time that I have worked with Ross. Once again I was impressed and very happy with the work and the quality of work.

Ross was amazing! He was able to get our locks rekeyed in a timely manner and also installed a new deadbolt that really fits our needs. Lastly, he was both friendly and professional. I highly recommend their services. Services: Lock repair, Hardware installation, Re-key lock

Ross is the man! He went way above and beyond re-keying our new home, including grinding down one door frame to help the locks shut better and lubricating other locks all just to give us the best possible experience. I highly highly highly recommend Guardian Lock and Security for all your locksmithing needs! Service: Re-key lock

Ross was very knowledgeable & even those he didn't have my Cadillac key. He ordered it and met me & made it right. He also took the time to explain the procedure & and my questions. Thanks! David Services: Car key programming, Vehicle key cutting

By far, BEST locksmith EVER! Super helpful, professional, more than fair price and SO quick! Came and helped us out of a pinch immediately and didn't jack the prices up knowing we needed his services. Cannot say enough great things about them! Highly, highly recommend! Service: Re-key lock

I locked my keys in the car so did not have a lot of time to wait. Ross came immediately and had the car unlocked within 5 min. of his arrival. Then he made a spare key that I can keep in my wallet so that won't happen again. Great experience at a reasonable price. Will defiantly use them again for any lock and key needs but not the key locked in the car now that I have the spare in my wallet Thanks Ross

I had a wonderful experience with Guardian Lock and Security! I initially had requested for someone to come to my home and open my electronic safe. I had lost the key and accidentally locked it a few months ago. I knew I would need to buy a new one after it was either picked or drilled open but needed to get some papers out of the safe. Ross was right on time for our appointment and within a few minutes, he had picked it open.

The most impressive thing was that he spent a good while working on my safe afterward to ensure that I could still open and close it. He was fantastic so now I don't need to buy a new safe as it is working just fine now. Additionally, I had recently moved into my new home an had never changed the locks. I asked him if he had time and he said he could take care of that plus give me several keys. It was a one-stop-shop and everything was taken care of. I would highly recommend Ross and Guardian Lock & Security! He did a great job!

Ross was absolutely amazing! From start to end and the crazy thing was I didn't even end up needing his services. I reached out for a potential lock I needed cut off of a storage. Ross was very quick to respond every time I reached out, even on a Sunday night! He was very detailed and helpful. The day I was set to meet him my storage company happened to find my key so I cancelled, but again Ross was so fantastic and understanding. I highly recommend this company just based off of the incredible customer service! I know exactly who to call for any future locksmith needs! Thank you Ross!

Great service and explanation of the work performed getting 4 locks all keyed together. Deadbolts, knobs, sliding glass door work great! Best prices I found when looking at other high rated professionals.

I don't review often. Readers, I know you don't know me but this is an unbiased, unsolicited review. This business provided the best service I have ever experienced and here's why. I just moved into a new house and typically I just go out and replace all the locks myself. This time I decided to rekey the existing locks to a single key. On the initial call Ross from Guardian very clearly explained what rekeying entailed, required and cost.

He also gave me information about replacing the locks myself so that I could compare the two options and make the best decision. I was sold on rekeying. From there Ross simply and effectively continued the clear and professional communication. What to expect with the appointment and that he would call 45 mins before arrival to confirm. When he arrived, he reviewed what he would be doing, in what order, that he would have to do the keying in his truck so as to expect round trips between truck parked outside and my home.

The appointment took about 90 minutes so I appreciated that I didn't have to wonder where he was or what was going on. He tested everything and then had me verify everything worked. Flawless. I mean this was the most thoughtful and caring service I've ever received. From a normal, well mannered human being. So refreshing. I wish I had more doors to service but if ever I do I will not for a second hesitate to use Guardian.

I was in a situation where I locked my car keys in my car while at home and I was in full panic mode. Luckily, I stumbled across Guardian Lock and Security and the customer service could not have been any better! The gentleman Ross Andrews was already serving another customer but he made sure to touch base with me about the time he would be there.

He was perfectly on time, the professionalism was amazing and I was so relieved. Highly recommend to anyone needing any lock services! The total price of the service was fair and affordable.

Ross Andrews the owner of Guardian Lock and Security is amazing. Very professional and knowledgeable. He was on time and adheres to COVID-19 safety guidelines. He was able to re-key 6 locks within a matter of minutes. He walked me through the process and made sure every lock worked properly before leaving. His company, quality of work and professionalism is unmatched in this industry. I will use this company for any lock issues in the future. I highly recommend using this company.

Ross is a top notch professional. He is reliable, helpful and kind. The work was completed timely and reasonable. I would recommend him and their company to anyone looking for a locksmith. Thank you!

Not only is the locksmith awesome, but he could not be any nicer. He is like a breathe of fresh air! He replaced all my home locks on the 1st visit, then actually got my grandfather clock door opened, which my key was missing. I can’t say enough regarding his services! Thank you Ross!!

Arrived on time very friendly very knowledgeable. Took care of what I needed him to do, rekeyed building installed dead bolts and also took care of a couple of other projects I have been putting off I Highly recommend him First class!!!! As a realtor I will be definitely calling him in the future for my clients and for any personal projects.

This is an awesome company that I will definitely use in the future and highly recommend to anyone that needs a locksmith in Charlotte or the surrounding areas! They responded quickly, created new keys that are working great and jump started our car. If you're looking for a professional and reputable locksmith Guardian Lock and Security will take care of you.

My company just used Guardian Lock and Security for a keycard system for our new building. Ross did a fantastic job! He made sure I understood the software that comes with the system, spending as much time with me as I needed, until I felt comfortable. He made sure the system met our needs and that we understood our options and its capabilities. He went above and beyond the scope of the job and even picked up on some things that we, as the customer, had not noticed or thought of. He was very thorough and a pelasure to work with! I would highly recommed using this company.