ACME Locksmith

Went into store location. I appreciate quality parts and material, so I purchased a "perpetua (stainless steel) key" for one of my restored classic vehicles. Prices on these kinds of keys can run decently high "for a key". I took it in to have it copied from the original. The man working on the key immediately started making fun of the case I brought it in.

He takes the key back and quickly realizes it's steel, after running it through a machine used for weaker metals. Attempts to use another machine ( suited for steel keys) but manages to launch, bend, twist, and chip the key. After he hands the key back to me, he continues to make fun and tell me how irresponsible I am for purchasing a key like this, then I guess in an attempt to Emasculate the key, he tells me that the key is aluminum and weaker than brass keys.

After previously saying it was steel and even having a tough time cutting it on the machine used for steel. Near the end of the transaction he's asking me "for what car", as to judge me on weather or not it was an appropriate thing to purchase for a vehicle. I would hope that customer service improves there. Instead of needing to make 6 dollars off a key, they would ask the material, look at their equipment, asses the difficulty, and maybe recommend I go somewhere else that could handle it. Messing up someone's key, and not even apologizing for 6 dollars isn't cool weather it be cheap or expensive.

This is the second time I've come here during business hours and they're just randomly closed. Will never come back, waste of time and gas

Very slow, they should definitely hire someone to help the one guy in there

Extremely rude serviceman. He told me he had 10 minutes to look at my locks. Said he could "maybe, kinda fix one". When I told him I eas not interested in his services he tried to charge me $99. No way!

Big Mike was great and deserves a raise! He showed up and was done within an hour. Was prompt and helpful! Evan in scheduling was also really helpful and able to confirm me in a window that worked for my availability! Thanks!

Thank You for the easy use service. Staff was helpful. I saved them as a contact, will more then likely need them again.

The woman who "helped" me was difficult, to say the least. She told me I could leave my items (newly purchased elsewhere) and she would re-key them after her other jobs ahead of me. I asked if she had some sort of receipt for my $300 worth of items I was leaving. She said no, she didn't have anything to give me. When I pressed her to write some sort of receipt, because I was leaving my items with someone I didn't know and a shop I had never done business with before, she responded that she wasn't going to write me anything, angrily waving the "tag we normally use" and stating they were "out of them".

Then she told me she wasn't going to steal my things, got a bit sarcastic, and simply handed me a business card instead -- "I'm the manager". As if that was enough and I didn't need any receipt. At this point she was noticeably angry with me and I expected she would take that out in her services. I decided to take my merchandise and go elsewhere.

So glad I did! Went to Armor Lock & Safe instead -- they were very pleasant, scheduled an appointment for me so that the service could be done while I waited, and charged me less!

ACME is my go to place. Excellent and friendly service. The service man was fast and professional. He showed up when expected which was very helpful to my busy day.

NEVER EVER use ACME Locksmith Corporation in Mesa. Their Store Manager there is one of the WORST Company Representatives ever. Not sure if their other locations offer the same piss poor level of service. Last week I dropped off the Glove Box door from my 1958 Triumph TR3 along with the Key that I think is the correct key for the Lock. Needed to either figure out why the key is not working or simply make a new Key.

The Manager either does not do this type work or did not want to do it. Said they would have one of their Mobile Techs come by the Store the next day and do it. Said the cost would be around $35. Sounded like a deal. Didn't hear from them on Friday so I figured maybe they didn't get around to it until late in the day. Tried to call the Store Monday morning but they didn't answer.

Instead it was forwarded to their Corporate Headquarters. The lady that answered there said she would contact the Store and have them call me. Never got a call. Called again in the afternoon and yet again the Store did not answer so the call rolled to Corporate. Same lady answered and said she would txt the store with my info and ask them to call.

Never got a call. Tried again this morning. Same thing. Store did not answer and rolled to Corporate. Same lady answered. She put me on hold and called the Store to transfer me. Store Manager came on the line and said she never called me back because 1. She runs the busiest store 2. Is Training someone (that is scary thought) but that she was calling me back now. Ummm. No. I'm calling you.

And 3. She said her Mobile Techs work by appointment and if I want to schedule a Tech to come out here the cost will be about $95. I asked if that means I should come get my stuff and take it to another locksmith that will do what they say. She got all huffy and said don't get mad at her so I hung up and tried to call back figuring it would once again roll to Corporate.

It did but I thought it was the Store that answered so I hung up. The lady from Corporate called me back. Told her what had happened and that I just want my stuff back but that I do NOT want to have to deal with their Manager. She offered to go by the Store and get my stuff and I can come by Corporate to get it from her. The Store is 4.5 miles from me and since their Corporate Office is only 7.5 miles from me that is fine.

I needed a duplicate remote car key made and ACME was extremely helpful. The Toyota dealership wanted over $300. ACME cut my key and programmed it for $73. They did all this in around 30 minutes. The key itself was only $20 online making my total cost about $93! I recommend contacting them if you want to make a duplicate key for your automobile. The gentleman who assisted me was extremely helpful and friendly. Thanks ACME.

It was easy to set up an appointment online and reduce the trip charge. Texts confirmed the appointment time and the arrival time for service. Mike was professional, thoughtful, and he quickly diagnosed and fixed the problem. Overall, it was a great experience.

I love these guys! I saw a few bad things and was shocked. They put multi-lock pick proof locks in my house 10 years ago, and they have been great. I just bought a new front security door, and ACME are my 'GO TO' guys for locks. The web site was perfect for creating a record of the job I desire. I don't think there is another locksmith in the Valley that has the technical expertise these guys have or offer the high security products.

Truly can't even put into words how awful my experience was with ACME locksmith. I urge any potential customer to think twice before utilizing this service. Not only will you be left high and dry when the 30 day warranty expires shortly after your installation, but you will be undervalued and dismissed as a customer. The company installed a lock for our company that utilized a remote control. Installing the lock was a huge headache in itself since the company sent us the wrong lock initially.

About a month later (right after the hardware warranty expired), the lock started to act up so I called the number on the quote. Even though I clearly specified our customer information, the woman on the line (Amber), did not look up our invoice to confirm what services and hardware we had purchased. She then proceeded to insist that I hadn't purchased a lock with them and that we had bought another cheap device and then hung up on me.

After recovering the invoice number from my files in order to confirm our purchase, I called back a total 4 times. Each time I was urged that Eric would be calling me back shortly. I was never called back and left to handle the issue myself even though the service warranty was still in effect. Truly an awful experience - and i hope this account saves someone else from a similar experience.

Really helpful recommended a cheaper option even though they didn't get a big sale.

The techs were absolutely phenomenal. Very thorough, courteous, and patient. Perfect install with no issues whatsoever. I will absolutely use them again. Services: Delivery, Install hardware

Horrible customer service. Highly recommend trying anything but this "locksmith". No need to treat people rudely.

Use these guys a bunch of times. If you're looking for a locksmith Acme will take care of you!

I was impressed by the expression of truth. I did not have any work done because my Hyundai Kona is only two years old and I am 84, so I need to protect her. There is a woman who calls herself Ali and will steal my car to change the key. I do not want her to do that. She had four locks changed on my condo and I could not enter it. Cost me $300+. So you can see why I fell in love with this man. He is honest and will not authorize a bad deal. Truly, this woman is committing a crime if she even touches my car with that intent. Thank you Mr. Wonderful. Saundra

The staff at the store were very informative and helpful. They explained what needed to be done in a way that anyone could understand. They scheduled the service immediately. Erv showed up on time and was highly professional and informative as well. It's hard to find great businesses like this anymore, and when you do find them, you just have to let everyone know. Great experience!

I've ordered two new keys for my magnum through ACME at half the price of the dealership. When the keys arrive and I take them to the ACME location, i will get an extra percentage off of the programming fee since I purchased the keys through ACME. So far so good! I'm so grateful there's another option besides the dealership Update: I received my keys via UPS right on time and called right away for an appt.

Without delay my call was returned, and within 15 minutes I was at 12th street and Glendale and Drew was cutting my new keys! It was 117° in Phoenix yesterday but Drew programmed my new keys in that hot car without a complaint and within 15 minutes I was paid and out the door! I'm so very grateful and impressed with the professionalism and talent. Thank you and my keys work perfectly. ACME saved me $220 over the dealership! Customer for life!

Huge kudos for Eric L and Acme locksmith who came to the rescue when a key for a trailer hitch receiver was lost. Within less than 60 seconds, Eric had the recalcitrant hitch receiver lock removed. The price was very reasonable and the service is worth at least 5 Yelp Stars. Kudos also to the Acme Locksmith location in Scottsdale who referred me to their Mesa location because it was closer to me.

Great customer service, reasonable prices, and people that really know how to pick a lock if needed. They also feature a wide selection of locks for multiple applications. THANK YOU ACME LOCKSMITH!

Fast response. Excellent work. Reasonable prices. Don't waste your time looking elsewhere or reading reviews. ACME will get it done.

I have a multi point lock for the front door that failed. Texted with Bobby and sent pictures. Called this morning at 9 and by 1:45 Erv was Sr the house. They send you a text so you can know when they will arrive. Highly knowledgeable and efficient. Fortunately I had an original cylinder that could be swapped out saving me weeks of waiting for a new mechanism. Do yourself a favor and only call ACME for your locksmith needs. This company including Amber, Erv and Bobby were all outstanding.

We needed our gate lock fixed. Called on Wednesday and Acme was here Thursday morning. The gate lock was fixed quickly. Great service. We highly recommend.

These guys ROCK! I have an antique Jennings Governor Tic Tac Toe mechanical machine that I bought from a family clearing out their parents home. No keys came with it and I quickly learned that a single lock (this machine had two!) was $150/ea and one was not even found on the internet for sale. ACME told me they could make me two new keys for each lock and they DID! It only took a few days for the new keys to come home and they hit it out of the park. These particular keys are circular "cam" keys. Thank you! A+++

Very happy with my service today. Bobby arrived on time and texted his estimated time of arrival. He was friendly and knowledgeable. I like to try and use local businesses for my household needs and so happy I found this place! I will definitely use them again! Thanks so much!

Bought a new to me car that only came with 1 key. Eric took care of my needs by cutting the cheap blanks I brought in. He went above and beyond by going out to the car to test the keys and lubricated the locks. I'll be back the next time I need more keys. The big boxes couldn't or wouldn't cut the keys I brought in.

Had a key made by Drew and he was easily one of the friendliest people I've met. Great customer service. It was 10 minutes before closing time and had to walk back to my car around the corner to make sure the key worked and he told me just to give him a call if I had any issues and he would stay open a little later to make sure it was taken care of. Highly recommend!

I contacted this company regarding not being able to open my digital safe. They asked for all information regarding the safe and said they'd get right back with me as soon as they gathered all the equipment they'd need to open my safe. Three days later I received an email saying that I'd need to contact a professional safe/ lock company and have my safe drilled.

Which would have cost a minimum of $1,000.00, plus my safe would have been ruined, and I would have had to buy another one. Now, they advertise that they are a professional safe and lock company, but I guess they are not after all. Later that day I did speak to a lock smith that advised me to replace the keypad, which I ordered along with new lock on Amazon for $80.00.

Once I installed it, my safe opened. This company by their own admission is not a professional safe & lock company. If I could give "minus" stars I would do so. They almost cost me thousands of dollars. In response to your reply, which I was able to reply to via email, I did indeed attach a copy of the email that I received from Acme-Phoenix. And as you can see it clearly states it is from Acme-Phoenix and that I would need to call A-Proffessional Locksmith in Chandler.

If I could attach a copy here I would. Only because you are saying I am mistaken, which I certainly am not. I am as surprised as you are that I received such a reply from your company. That is why I thought it important to say so on my review. ***********I just noticed how to attach copy of the email I received from Acme-Phoenix.(see attached). Photo of email shows up on your "posts or photos i think.

I also forwarded it to the email as you requested Robert. Also, I looked up and called your Phoenix office, so there's no mistaking it as a scam from some bogus company. I do hope things do get straightened out at your company.

Acme is the best safe cracker in the valley! My Big Horn gun safe I bought from Costco died 6 months after I bought it (evidently a bad motherboard). I called another locksmith, they quoted me $350 over the phone to open it, and said they would have to use a 9 cutting blade and the safe would be destroyed. When they came out they said it was different from what they thought, and it would be $650, and the safe destroyed. Mike came out, drilled the designated spot from the manufacturer, opened it, repaired the hole, and converted the safe to an old school combination lock for $525. I saved $125, AND got my safe back, better than it was before. I couldn't be happier. Thanks Mike and Acme!

Used ACME twice. Both times amazing service, expertise, and very quick service by Mike (who has over 30 years of knowledge in locksmithing). Great value also. It doesn't get any better than this, period. Mike rekeyed a door for me today and even added a way better deadbolt than I had at no charge that he happened to have, and even unbeknownst to me until he notified me (I had an old one from 1984). Go with these guys and ask for Mike, I promise you will be extremely satisfied.

I called several self-advertised "locksmiths" before calling Acme. Most businesses that advertise as a locksmith simply do lockouts for cars. I came to Acme because I needed the real deal. I have a truck box that I needed keys to be able to secure my tools, but I did not have a key to duplicate. My particular box has a more complex locking mechanism and further complicated the task.

I brought my truck box to Acme and they HAND-FILED me 2 perfectly working keys! I was impressed, and that does not happen often. Not only were they extremely expert in there field, they also were very focused on customer service. My keys were both done within 30 minutes. While I waited I went and got Yoko Fast Food and watched their infomercials in the store and actually learned a lot.

I will be telling everyone I know about Acme and will be calling them for all of my future needs. 9/9/2016 Just had them make a copy of a truck key that wasn't working on the passenger door. The copy works on ALL doors plus ignition! So I promptly made a copy of the copy and threw out the original. Thank you locksmith gurus!

Same day service was awesome. Technician was very professional, knowledgeable, explaining everything that needed to be done. Problem was solved.

Great customer service. Had a key made, was in and out in 5 minutes. Also had a glove box lock that needed repair. Brian spent extra time trying to repair it because the parts were no longer available.

Professional and courteous service. Brian was very thorough and quickly programmed a new key fob for my 2014 QX70. He ensured that programming was successful and key worked as expected. Reasonable pricing. I will definitely use ACME for all of my future locksmith needs.

Brian was Excellent!! 10 stars!! Very Good customer Service! Will be back again for sure! great guy, Excellent Salesman! Nice looking store! Thank you for everything!